Legal
Last updated: March 24, 2026
These Terms of Service (“Terms”) govern access to and use of Prometheus Signal (“Prometheus Signal,” “we,” “us,” or “our”), including our websites, dashboards, APIs, and related services (collectively, the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
The Service may include tools to plan, generate, schedule, queue, or publish content, connect third-party integrations (for example social or publishing platforms), and run automated or semi-automated workflows (including features that use machine learning or similar technologies). Features can change, be suspended, or discontinued at any time. We do not guarantee uninterrupted, error-free, or secure operation.
You must be legally able to enter a binding contract in your jurisdiction. You are responsible for all activity under your account, for keeping credentials confidential, and for notifying us promptly of unauthorized use. You must provide accurate registration information. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes the organization.
The Service may connect to third-party products and APIs (including social networks, scheduling tools, advertising platforms, and similar services). Your use of those services is solely between you and each provider. You must comply with every applicable platform’s terms, policies, community rules, API limits, and laws. We are not responsible for third-party services, their availability, their changes, or their enforcement actions against your accounts.
You are solely responsible for everything that happens on or through your connected social media and publishing accounts when using the Service, in any manner whatsoever. This includes, without limitation: posts, drafts, scheduled content, edits, deletions, replies, direct messages where applicable, ads, metadata, links, media, hashtags, timing, frequency, audience targeting, and any outcome (including engagement metrics, brand perception, regulatory or legal exposure, or platform enforcement).
We are not responsible for what the Service, our systems, integrations, automation, or any AI or generated output does or fails to do with your social media or other connected accounts, including erroneous, offensive, misleading, incomplete, duplicated, mistimed, or unintended publications; failure to publish; loss of drafts; account warnings, restrictions, suspensions, or terminations imposed by platforms; or any other consequence. You choose to connect accounts, enable automation, approve or schedule content, and use generated material at your own risk. You should review content and settings before publication and maintain backups of anything important.
You agree not to, and not to allow others using your account to:
We may investigate and suspend or terminate access for violations or suspected violations, with or without notice where permitted by law.
You retain ownership of content you provide. You grant us a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and otherwise use that content solely to provide, secure, and improve the Service and as described in our Privacy Policy. You represent you have all rights needed to grant this license. We may remove content where we reasonably believe it violates these Terms or law.
The Service, its branding, software, and documentation are owned by us or our licensors. Except for the limited right to use the Service under these Terms, no rights are granted.
If you purchase a paid plan or add-ons, you agree to the fees and billing cycle shown at checkout or in your account. Taxes may apply. All fees are non-refundable except where required by law. We do not provide refunds, credits, or proration for partial periods, unused features, downgrades, cancellations, dissatisfaction, platform actions against your accounts, or service outages or errors. If we charge in error, your sole remedy is to contact us within a reasonable time so we can investigate; we may correct invoices or, at our discretion, issue a refund for the erroneous charge only.
We may change prices or introduce new fees with reasonable notice where required. Failure to pay may result in suspension or termination of access.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUTS (INCLUDING AI-GENERATED CONTENT) WILL BE ACCURATE, APPROPRIATE, OR SUITABLE FOR YOUR USE CASE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PROMETHEUS SIGNAL NOR ITS AFFILIATES, SUPPLIERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100), IF YOU HAVE NOT PAID US. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted.
You will defend, indemnify, and hold harmless Prometheus Signal and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your content, your connected accounts, your violation of these Terms, or your violation of third-party rights or laws.
You may stop using the Service at any time. We may suspend or terminate access for breach, risk, non-payment, or for operational or legal reasons. Provisions that by their nature should survive (including fees owed, IP, disclaimers, limitations, indemnity, and dispute terms) will survive termination.
We may modify these Terms by posting an updated version and updating the “Last updated” date. If a change is material, we may provide additional notice (for example by email or in-product). Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Except where prohibited, you and Prometheus Signal agree that exclusive jurisdiction and venue for disputes will be the state and federal courts located in Delaware. You waive any objection to venue in those courts.
If you are a consumer in a jurisdiction that gives you mandatory rights, nothing in this section limits those rights.
These Terms, together with policies referenced here (including the Privacy Policy), are the entire agreement regarding the Service. If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
You are solely responsible for complying with every rule imposed by each social, publishing, or advertising platform you connect or post to—including without limitation TikTok, X (Twitter), LinkedIn, and any other network or API you use through the Service—including each platform’s Terms of Service, developer or API agreements, automation and bot policies, commerce and ads policies, community guidelines, rate limits, labeling rules, regional restrictions, and industry-specific obligations. We do not monitor your compliance and are not a substitute for your own legal or platform-policy review.
We do not guarantee that use of the Service, scheduling, automation, integrations, or generated content will not trigger warnings, throttling, shadow restrictions, loss of features, suspensions, permanent bans, demonetization, strikes, or any other enforcement action by a platform. Platforms change rules and enforcement without notice. You accept that risk entirely.
We are not liable for any enforcement action by any third-party platform or government against you or your accounts, including for alleged violations related to content, frequency, automation, or API use, even if the Service was used to create, schedule, or publish that activity.
Categories of information we process—including account identifiers, credentials (hashed), workspace and business configuration, content you create or upload, integration tokens and channel metadata, usage logs, and similar data—are described in our Privacy Policy. The Privacy Policy explains how we collect, use, store, share, and retain data and forms part of these Terms.
Business customers. If you use the Service on behalf of an organization, you instruct us to process personal data that you (or users under your account) submit to the Service—such as team member contact details, content, and operational data—for the purpose of providing the Service. For that processing, you act as the controller (or equivalent under applicable law) and determine the purposes and means, and we act as a processor or service provider on your documented instructions, subject to these Terms and the Privacy Policy, except where we are required to process data independently by law. You represent that you have a lawful basis to provide such data to us and to instruct our processing.
Direct account holders. Where we collect and use information to operate your login, billing, security, and our relationship with you as an individual customer, we act as a controller (or equivalent) as described in the Privacy Policy.
Cross-border processing. Data may be processed and stored in the United States and other countries where we or our subprocessors operate, which may have different data-protection rules than your country. You acknowledge this transfer and the cross-border disclosures described in the Privacy Policy, including safeguards we use where required.
Features may use machine learning, large language models, or similar technologies. Outputs may be inaccurate, incomplete, outdated, misleading, offensive, defamatory, infringing, or otherwise inappropriate, and may “hallucinate” or fabricate facts, citations, links, or claims. Outputs are not legal, financial, medical, or professional advice.
You must review, edit, fact-check, and approve any output before you publish, schedule, rely on, or distribute it. You are solely responsible for how you use outputs and for ensuring they comply with law and platform rules. We do not pre-screen all generated material for your specific jurisdiction or use case.
We make no guarantee of business or performance outcomes, including growth, revenue, profit, reach, impressions, engagement, rankings, conversions, brand safety, regulatory compliance, or any other metric. You waive any claim based on disappointment with results attributable to use of the Service or AI features.
Prometheus Signal provides software and related tools only. We are not your marketing agency, advertising agency, consultant, broker, investment advisor, or fiduciary. Nothing in these Terms or in the Service creates a partnership, joint venture, employment, or agency relationship. We have no duty to act in your best interest, to maximize your results, or to advise you on strategy, compliance, or creative decisions. You remain solely responsible for your business, content, and compliance decisions.
We may impose rate limits, quotas, concurrency caps, storage limits, or other technical or commercial restrictions on the Service or APIs. We may throttle, queue, suspend, or terminate access (in whole or in part) if we reasonably believe usage exceeds fair use, risks stability or security, degrades performance for others, circumvents billing, or abuses integrations or infrastructure. We may change limits to protect our systems and costs without prior notice where reasonably necessary.
Some features may be labeled or treated as beta, preview, alpha, experimental, or similar. They may be unstable, incomplete, or incompatible with production workflows. We may modify, suspend, or discontinue them at any time, with or without notice, and without liability to you. You use such features at your own risk and should not rely on them for mission-critical operations without independent safeguards.
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, pandemics, failures of public utilities or the internet, denial-of-service or other attacks, outages or changes by third-party platforms, APIs, or cloud/hosting providers, supply chain disruptions, or other causes we cannot reasonably prevent or overcome. If such an event continues materially for an extended period, we may suspend or terminate affected parts of the Service without liability.
The Service may be subject to U.S. and other export control and sanctions laws. You represent that you are not located in, ordinarily resident in, or organized under the laws of any country or region subject to comprehensive U.S. sanctions (or similar restricted jurisdictions), and that you are not listed on any U.S. government restricted-party list (or equivalent). You will not use, export, re-export, or transfer the Service in violation of applicable sanctions or export laws. We may refuse or terminate access if we reasonably believe such use would violate those laws.
We do not commit to any service level agreement (SLA), uptime percentage, or minimum availability. The Service may be unavailable, degraded, or delayed at any time—including for maintenance, upgrades, incidents, third-party failures, or capacity limits—without liability or credit. Scheduled or emergency downtime may occur without advance notice. You are responsible for your own continuity planning (for example backups and alternative workflows).
Unless we agree otherwise in a separate signed order form or enterprise agreement, support is provided at our discretion, through the channels we make available (for example documentation and email). We do not guarantee any response time, resolution time, language, or staffing level. Support covers the Service as we offer it; we are not obligated to debug third-party platforms, write custom content, perform legal review, or provide strategy or creative services. Premium or priority support, if offered, is subject to the terms and fees stated at purchase.
Questions about these Terms: Contact us using the appropriate channel on our contact page.