First checks: Buffer key + Social media toggles → matrix row on → DNA saved.
Nothing publishes / “manual”
- Valid key on this business.
- Configure → business → Social media: right profiles on.
- Matrix: row on for that platform.
- Buffer queue/history for network errors.
Wrong account received the post
Fix Social media mapping (off wrong / on right); matrix if needed. Channels
After a new Buffer key, things broke
Expected once—mappings clear. Full pass: Change Buffer key.
“Channel already connected to another business”
One profile → one business. Unassign elsewhere first. Channels
Empty queue
- All matrix rows off, or next due is far out.
- Plan limits throttling automation—wait for next window.
- Rich/video jobs slower than text—give it time.
Generic captions
Enrich Brand DNA (facts, audience, offers, tone). Thin DNA → thin copy.
Buffer works; Prometheus cannot connect
- Open https://publish.buffer.com/settings/api → New / Create API → copy it (password-like). Paste with no extra spaces.
- Paste → Save key on Social media.
- Not revoked in Buffer; retry after ~1 min for transient API errors.
Still stuck
Note business name, platform, error text/screenshot → Contact (footer).
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